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1. Purchase

Select your appliance at SMS Appliances and enjoy a smooth and worry-free delivery experience.

2. Scheduling

Our delivery coordinator will contact you to arrange a delivery date and time that best fits your schedule.

3. Day-Before Confirmation

One day prior to delivery, you will receive a confirmation call reviewing the delivery window, address, and any final details or instructions.

4. Delivery Day

On the day of delivery, our team will notify you again.

Approximately 30 minutes before arrival, you will receive a call letting you know the delivery team is on the way.

5. At Your Home

Upon arrival, our professional delivery team will carefully bring in your appliances, place them where requested, and ensure everything is in proper condition before they leave.

6. After Delivery

Once your delivery is complete, you may receive a follow-up text requesting feedback on your experience with our sales team, customer service, and delivery crew. Your feedback helps us maintain exceptional service standards.

Additional Services

We also offer appliance installation, old appliance removal, and other optional services to provide a complete and convenient experience. (Additional charges may apply.)

Refurbished Appliances

Our refurbished appliances include a 100-day warranty.

• If an issue cannot be repaired, we will provide a replacement unit of similar value and type.
• Extended warranty options are available for customers who want additional protection.

Open Box Appliances

All open box appliances are covered by a 1-year SMS Appliances warranty.

• Each unit is fully tested and inspected prior to sale.
• Extended warranty options are available upon request.

Brand New Appliances

Brand new appliances come with a 1-year manufacturer warranty.

• Customers are responsible for registering their appliance with the manufacturer.
• Extended warranty options are available for added peace of mind.